Privacy Policy

Odrways Solution Private Ltd (the “Service Provider”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Service” refers to the Service Provider’s dispute resolution and related services which can be accessed via our website, our video conferencing mobile application or any child domain therein. “Channel” refers to the dispute resolution method and tools, including but not limited to settlement, mediation, conciliation, Chat, calls, arbitration or any other dispute resolution mechanism as may be applicable. The terms “we,” “us,” and “our” refer to the Service Provider. “You” refers to you, as a user of Service By accepting our Privacy Policy and Terms of Use found here, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.


We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, macro claim, outcome, settlement and dispute resolution related data, and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, name and other personal details including the specific details related to your dispute and evidence supporting your claim or response to a claim which you submit to us through the registration, settlement, mediation, conciliation, Chat, calls, arbitration and/or other dispute resolution process or journey at the Site as may be applicable.

    1. Information collected via Technology

To activate the Service you need to submit certain Personal Information in order to use the Service. Furthermore and in addition to Personal Information, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We may track this information using cookies, which are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Service Provider may use cookies to collect the following information:

    • Demographic info
    • Geographic info
    • Registration and site usage behavior

    1. Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your name, email address, creating a password, and other dispute related information as may be applicable. By registering, you are authorizing us to collect, store and use your email address and other personal information in accordance with this Privacy Policy.

    1. Personal Information

Except as otherwise stated in this Privacy Policy or elsewhere on our platform, Site, or during our sign-up or registration process, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent.

In general, the Personal Information you provide to us is used to help us communicate with you and process your dispute, settlement and/or other action, regardless of Channel. For example, we use Personal Information to contact users in response to questions, solicit feedback from users and provide technical support,

Furthermore, if applicable, should you have a chat or settlement discussion or exchange with another party, or similar, your exchanges will likewise be documented, saved and/or recorded and/or a Service Provider administrator may join or view your exchanges and submissions for quality control purposes, evidentiary purposes, research purposes, and/or to review any future potential concerns you may later have. Arbitrators and mediators, and other partners, may also have access to such information for similar purposes.

    1. Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site, and for market and academic research purposes. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices and these changes will also be notified to you.


We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed. By using our Service, you acknowledge that you understand and agree to assume these risks.


As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.


We can amend this Privacy Policy at any time and will update the Privacy Policy in the event of any such amendments. It is your sole responsibility to check the Site from time to time to view any such changes in the Policy. If you continue to use the Site, you signify your agreement to our revisions to this Privacy Policy. However, we will notify you of material changes to the Policy by posting a notice on our homepage and/or sending an email to the email address you provided to us upon registration. For this additional reason, you should keep your contact and profile information current. Any changes to this Policy (other than as set forth in this paragraph) or waiver of the Service Provider’s rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of an officer of the Service Provider. No purported waiver or modification of this Policy by the Service Provider via telephonic or email communications shall be valid.


If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to

Last Updated This Privacy Policy was last updated on July 2, 2019.