I believe one of the most vital factors for an effective resolution is communication which includes how you present yourself and inspire confidence in the parties that ADR is the best possible way to get the dispute resolved and at times is a win-win situation for both the parties. It is essential for the parties to trust the mediator/arbitrator that there exists no bias and it's a completely neutral process. It is also important to tell the parties how ADR is beneficial in comparison to litigation and for that the mediator/arbitrator should have in-depth knowledge of both the fields. I being a practicing lawyer having in-depth experience and knowledge of how to conduct mediation or an arbitration process, I may not have undergone any certification course but have handled many mediation and arbitration which has resulted in a successful settlement. Therefore, this rich experience that I have gained gives me a suitable position to act as a neutral.